Privacy Policy

Effective Date: 06/02/2026

Cornwall Private Tours (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your personal information, and your rights regarding that information.

1. Information We Collect
We may collect and process the following personal information from you or members of your party:

Identity Information: Name, date of birth, gender
Contact Information: Email address, postal address, phone number
Booking Information: Tour dates, preferences, special requests, payment details
Health & Disability Information: Relevant medical or dietary requirements for the purposes of safely providing our tours
Communication Records: Correspondence with Cornwall Private Tours by email, phone, or other channels
We collect this information directly from you when you make a booking, enquiry, or interact with us, and sometimes from third-party service providers involved in delivering your tour (e.g., hotels, transport operators, attractions).

2. How We Use Your Information
We use your personal information for the following purposes:

To process and confirm bookings, including managing payments
To communicate with you regarding your tour and related services
To provide your special requests and accommodate medical or accessibility needs
To comply with legal obligations, including health and safety regulations
To improve our services and customer experience
To send promotional information, only where you have opted in
We do not sell or share your personal information with unrelated third parties for marketing purposes.

3. Legal Basis for Processing
We process your personal data based on the following legal grounds:

Contractual Necessity: To fulfil our booking agreement with you
Consent: Where you have opted in for marketing or communications
Legal Obligation: To comply with laws, safety regulations, or government requirements
Legitimate Interests: To operate, improve, and protect our business

4. Sharing Your Information
Your personal information may be shared with third parties only to the extent necessary to provide your tour:

Accommodation providers, transport operators, or attraction suppliers
Payment processors for secure payment handling
Regulatory authorities where required by law
All third parties are required to handle your personal information securely and in accordance with data protection law.

5. Storing Your Information
We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

After this period, information is securely deleted or anonymised.

6. Your Rights
Under UK GDPR, you have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete data
Erasure: Request deletion of your data where no legal obligation prevents this
Restriction: Request restrictions on how we process your data
Objection: Object to the processing of your data in certain circumstances
Data Portability: Request transfer of your data to another controller
To exercise your rights, please contact us at [email protected].

7. Marketing Communications
We will only send you promotional materials if you have opted in. You may unsubscribe at any time by contacting us or using the “unsubscribe” option in emails.

8. Security of Your Data
Cornwall Private Tours takes appropriate technical and organisational measures to protect your personal information from accidental or unlawful loss, access, disclosure, alteration, or destruction.

Access to personal data is limited to authorised staff and third parties providing contracted services.

9. Cookies and Online Tracking
Our website may use cookies or similar tracking technologies to enhance user experience, analyse website traffic, and personalise content.

You can manage or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or services.
The updated policy will be published on our website with a revised effective date.

12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us at:

Cornwall Private Tours
Email: [email protected]
Website: www.cornwallprivatetours.co.uk

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data rights have been violated.